Please bring your insurance identification cards with you when you are admitted to Payson Regional Medical Center. This enables us to provide proper billing, verify insurance benefits promptly and properly notify your insurance of your hospital stay.
Some insurance plans (HMO, PPO, Medicare HMO, etc.) require prior authorization for your hospital visit. Generally it is required that your primary care physician obtain this prior authorization and provide the information to us prior to your stay.
We encourage patients to become familiar with their insurance policy and discuss prior authorization requirements with their physician's office staff BEFORE coming to the hospital to prevent any delays in your admission as well as to make sure that you are not responsible for paying for services that have not been preauthorized.
You will be asked upon admission to pay any insurance co-pays or deductibles not covered by your insurance. As a courtesy to you, the hospital will bill your insurance company. If your insurance company requests additional information from you, please respond as soon as possible, since any delay in returning the requested information will also delay payment to your account.
After discharge from the hospital, you will receive a monthly statement from the hospital to keep you informed of your insurance payments and account status.Please keep in mind that (with the exception of Medicare, Medicare HMOs and AHCCCS) your hospitalization coverage is a contract between YOU and YOUR insurance company, and we will cooperate to the fullest in expediting your claim. However, you are ultimately responsible for payment of your account.
Your hospital bill does not include fees for the professional services of your physician, surgeon, anesthesiologist, radiologist, pathologist, consulting physicians and emergency room physicians. You will receive separate billings for services provided by these "specialists" and must contact their offices to discuss their bills/statements.
If you do not have insurance coverage, you must make a deposit prior to your admission (in non-emergency situations) and make satisfactory arrangements for payment of any balance due. The hospital accepts cash, check, money order, and credit cards (MasterCard, Visa, American Express and Discover).We encourage you to call our Billing office prior to admission or surgery to make financial arrangements for payment of your hospital account. You may reach us at 928-472-1234 between 8:00 a.m. and 4:30 p.m., Monday through Friday.
Scheduled Direct Admissions and Surgical Patients: We create your pre-registration file at least 48 hours prior to your surgery to ensure that your chart is ready for your arrival. A Registration staff member may contact you to obtain the required information, verify insurance, and to let you know how much you will be required to pay when you arrive for your surgery. (A surgical services coordinator may also contact you to discuss pre-surgery instructions and notify you of your required arrival time.)If a deposit or co-payment is required, please bring it WITH YOU on the DAY OF PRE-ADMISSION TESTING (if any) or on the DAY OF SURGERY in the form of cash, check, money order or credit card.
We encourage you to contact the Registration Office ahead of time so you will know how much you will be required to pay on this day. This allows you to bring only the required amount and leave your valuables at home for safekeeping.